Important questions to ask when seeking a Property Manager

Twenty important questions to ask and consider:

To equip you in choosing the right property management agency to manage your property investment, here are some questions you can ask the prospective property manager when making enquiries.

  1. Is there a dedicated Property Manager and team support.
  2. Are they open 7 days a week and contactable 24 hours a day.
  3. Do they guarantee their services.
  4. Do they have a zero tolerance rent arrears procedure.
  5. Do they do full colour detailed routine inspection reports with photos.
  6. Do they have a waiting list of qualified tenants.
  7. Do they advertise on the internet with a minimum of 10 different websites.
  8. Do they advertise in the paper.
  9. Do they have a window display.
  10. Do they have full colour handouts for tenants available 7 days a week.
  11. Do they belong to the 2 NATIONAL tenancy databases.
  12. Do they have 100 point identification check (same as banks).
  13. Do you the owner have the final say in selection of the tenant.
  14. Are arrears notices issued on the first day they fall due.
  15. Do they arrange payments of accounts eg Hunter Water, Council, Insurance and Repairs.
  16. Do they have an average vacancy factor of below 00.7%.
  17. Do they review the rents regularly to maximise returns.
  18. Do they have a highly regarded Sales Department to keep you updated with your properties value.
  19. Have they been long term operators for at least 30 years with over 100 years combined experience.
  20. Do they regularly (monthly preferably) supply you with updates on the both sales and rental market.